OctopusTentacle Connection problem

vatanasov's Avatar

vatanasov

13 Feb, 2018 12:20 PM

Hello, we have problem wit 4 Tentacle, octopus i unable to connect to them.

We receive following error:
 An error occurred when sending a request to 'https://10.164.228.40:10999/', after the request began: Unable to read data from the transport connection: An established connection was aborted by the software in your host machine.
Unable to read data from the transport connection: An established connection was aborted by the software in your host machine.
An established connection was aborted by the software in your host machine

One week ago I updated octopus to the latest 2018.1.4 version from 3.13.10. But from logs it seams that problem appeared before update.

Attached you can find log from Tantacle and also from server.

I tried to uninstall some windows updates, checked firewalls between server and client, but nothing.

I also reinstalled Tentacle and nothing.

  1. Support Staff 1 Posted by Robert Wagner on 14 Feb, 2018 06:08 AM

    Robert Wagner's Avatar

    Hi,

    Thanks for getting in touch. It seems to be timing out after 20 seconds, which sounds like a TCP level timeout. Is the network between the tentacle or server slow or flakey (eg 3G)?

    It looks like a listening tentacle, so could you run through this guide and see if that turns up anything?

    The SSL handshake between the server and tentacle is completing, so the first few parts of that doc probably don't apply, but it is still good to run through it just in case it turns up something.

    Also, once you have done that, could you turn on trace logging for both the server and tentacle, retry a health check to that tentacle, and then send me the server and tentacle logs for that time period? Trace logging should log the individual requests made over the connection.

    Regards

    Robert W

  2. 2 Posted by vatanasov on 14 Feb, 2018 07:27 AM

    vatanasov's Avatar

    Hi Robert,

    Problem is fixed, I used IIS Crypto to apply TLS settings on Octopus server and now it is working. Thanks for your help.

    Regards,
    Vladi

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