Error after installation of Tentacle (1.0.13.1206)

Tim's Avatar

Tim

27 Jun, 2012 08:07 PM

Getting the following error after Tentacle installation (1.0.13.1206).


Octopus

Could not start Octopus tools: An exception was thrown while invoking the constructor 'Void .ctor(Octopus.Shared.Security.ICertificateGenerator, Octopus.Shared.Configuration.ITentacleConfiguration)' on type 'SecurityTab'.

OK

Installed on a Windows 2008 server with .NET 4.0 and IIS role on it. The computer is not connected to an AD.

Any ideas what causes the error?

Regards,
Tim

  1. 1 Posted by Paul Stovell on 02 Jul, 2012 12:31 PM

    Paul Stovell's Avatar

    Hi Tim,

    Sorry for the late reply, were you able to work around this?

    Could you check the event log to see whether there are any extra details? Are you opening the tools as an elevated Administrator user?

    Paul

  2. 2 Posted by John Adams on 22 Aug, 2012 01:59 PM

    John Adams's Avatar

    I'm running into the exact same issue in 1.0.30.1340 (only on certain machines). Nothing additional in event viewer, and these machines are up to date (2008 R2, 64bit, etc)

  3. Support Staff 3 Posted by Paul Stovell on 22 Aug, 2012 02:33 PM

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    Hi John,

    After logging on to the remote machine, can you check that your profile is a local profile and not a temporary profile? The easiest way to do this is to check the value of %AppData%

    echo %appdata%
    C:\Users\Paul\AppData\Roaming
    

    If the path you get back uses some kind of temp folder (i.e., a temporary profile) this will prevent the certificates from being loaded.

    Paul

  4. 4 Posted by John Adams on 22 Aug, 2012 03:16 PM

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    Thanks for getting back with me, that was the problem :). I appreciate the help.

  5. Support Staff 5 Posted by Paul Stovell on 22 Aug, 2012 04:51 PM

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    Thanks John!

    Temporary profiles are a bit nebulous, and I'm not sure what causes them. Do you have any ideas as to why it happened? Is it part of your group policy for example?

    Paul

  6. 6 Posted by John Adams on 22 Aug, 2012 07:14 PM

    John Adams's Avatar

    No, I had actually left my company a few months ago, and when they terminated my access, they deleted my profile store on some servers. By doing this, when I re-joined the company, and logged into the machine, it created a temporary profile. Had to remove my SID from the machine's registry to solve the issue, which then recreated the folder upon login :).

  7. 7 Posted by tim.peel on 15 Feb, 2013 02:50 PM

    tim.peel's Avatar

    Hi Paul,

    I am seeing the same issue post install but I'm not on a temporary profile.

    I am trying to install version 1.3.0.1535 and there is no further detail in the Event Log.

    Thanks

  8. Support Staff 8 Posted by Paul Stovell on 18 Feb, 2013 08:34 AM

    Paul Stovell's Avatar

    Hi Tim,

    Is your Octopus/Tentacle service running under the Local System account or some other account?

    Paul

  9. 9 Posted by tim.peel on 18 Feb, 2013 09:42 AM

    tim.peel's Avatar

    Hi Paul,

    Our account had corrupted so we removed and created a new one. Problem now resolved. Sorry for re-opening a closed issue.

    Thanks

  10. Paul Stovell closed this discussion on 22 Feb, 2013 07:08 AM.

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